Frequently Asked Questions

Check out our FAQ page to gain some knowledge about our processes!

Shipping Beer

WHERE CAN BEER BE SHIPPED?

Unfortunately, we cannot ship beer out for the time being as we are in the process of finding a new shipper. (Don’t Fear! – You will definitely still receive your previous orders.) Thank you for your understanding and patience as we move into the next phase of our growth. 

Here is the list of states/territories beer can NOT be shipped to:

American Samoa, Arkansas, Armed Forces,  Federated States Of Micronesia , Alabama, Guam, Kansas, Maine, Marshall Islands, Minnesota, Mississippi, New Hampshire, New Jersey, New York, North Dakota, Northern Mariana Islands, Palau, South Dakota, Tennessee, Utah, Wisconsin, Virgin Islands.

Sadly, we can not ship outside of the country at this time.

DO I HAVE TO SIGN FOR MY BEER?

Yes, any MobCraft beer you buy from an online liquor store will ship via FedEx or UPS with age verification. If you’re gone in the middle of the day, ship your beer to the office!

You will receive an email with shipping information when the beer ships out.

Voting/Placing a Pre-Order

HOW DO I VOTE FOR A BEER?

Vote by placing a pre-order for a beer while the voting round is running. When the round closes the beer with the most pre-orders wins and is brewed! The winning beer can be pre-ordered until it’s sold out.

HOW DO I ORDER A BEER?

Pre-order a beer while the voting round is running or after the voting round ends. The winning beers can be ordered until they have sold out.

CAN I ORDER MULTIPLE 4 PACKS?

Yes, you can! At this time, the only way is to cast your vote again by placing a pre-order.

WHAT HAPPENS IF MY BEER DOESN’T WIN?

There are a few options if the beer you voted for by pre-order doesn’t win.
1. We don’t charge your card until the vote is closed so if the beer you voted for does not win – you won’t be charged or receive beer.

2. You can select to transfer your purchase the beer that did win when placing your vote/pre-order. (Because even though it wasn’t your first choice, it’s still going to be delicious!)

3. Sometimes if a beer is a close second it can make an appearance in a future voting round!

The Process

HOW LONG DOES IT TAKE FOR ME TO GET MY BEER?

The voting period spans 3 weeks, from the first through the 21st at 11:59 PM of each month. Once the winner is named you can expect most of the beers we make to be brewed and packaged in 4-6 weeks.

We say “most” because some beers take longer that others, our higher ABV beers take an extra week, lagers and beers with secondary ingredient additions take about 6 weeks, and barrel aged beers can age from 6 months to a year! – It is all in the beers time so to say.

 

HOW DO I RECEIVE THE BEER I ORDERED?

The beer can either be picked up at our Milwaukee Taproom & Brewery or our Madison pickup location – The House of Brews located at 4539 Helgesen Drive, Madison, WI. You will receive detailed emails when the beer is ready to be picked up.

Out of State? When voting, you can choose to purchase through an online retailer that sells our beer and ships it to you. – This option is currently unavailable as we are in the process of finding a new shipping company.

 

IS THIS LEGAL?

Are you 21+ Years of Age? If so, Yes! As long as you live in one of the states that allows shipments of beer from a retailer to your door (see where we can ship FAQ) or pick up your beer at one of our pickup locations – we are good to go!

Beer Subscriptions

TELL ME ABOUT MOBCRAFT SUBSCRIPTIONS

Subscriptions to MobCraft’s Crowdsourced Beers  – When you subscribe you will receive the next 3, 6, or 12 releases of crowdsourced beers depending on the subscription you choose – If you choose an ongoing subscription, you will never miss a crowdsourced beer!

Why do we do it this way? Subscription releases are based off when the beer is packaged, not when the beer wins. The order of beers received in a subscription is determined by when they are bottled. This is the best way to get you your beer faster!

Crowdsourced beers win monthly – this does not mean they are released monthly. Some beers take 4 weeks others take a year. Some months two beers will go out, other months no beers will go out. It is all in the beer’s time so to say.

 

WHEN WILL I RECEIVE BEER?

Subscription releases are based off when the beer is packaged, not when the beer wins. The order of beers received in a subscription is determined by when they are bottled. This is the best way to get you your beer faster!

Crowdsourced beers win monthly – this does not mean they are released monthly. Some beers take 4 weeks others take a year. Some months two beers will go out, other months no beers will go out. It is all in the beer’s time so to say. You will receive subscription crowdsourced beers as they are bottled and released.

 

WHEN AM I CHARGED?

You will be charged for your subscription beers when the next beer is bottled. Please be sure your credit card is kept up to date to avoid gaps in your subscription.

Beer Gifts and Beer Gift Subscriptions

HOW DO I GIFT BEER?

You can gift an individual beer by pre-ordering a beer you think your beer loving friend will like and selecting that it is a gift when checking out. When you enter their information they will receive notifications when the beer is ready to go!

OR

You can gift a beer subscription! Subscribe your beer-loving-someone-special to MobCraft and give them the gift that keeps on giving! With 3, 6, and 12 crowdsourced beer release options you are sure to please! When you purchase a subscription be sure to check that it is a gift at checkout and enter their information!

 

TELL ME ABOUT MOBCRAFT GIFT SUBSCRIPTIONS

Gift Subscriptions to MobCraft’s Crowdsourced Beers – When you give a beer gift subscription the recipient will receive the next 3, 6, or 12 releases of crowdsourced beers depending on the subscription you choose to gift – If you choose an ongoing subscription, they will never miss a crowdsourced beer!

Why do we do it this way? Subscription releases are based off when the beer is packaged, not when the beer wins. The order of beers received in a subscription is determined by when they are bottled. This is the best way to get you your beer faster!

Crowdsourced beers win monthly – this does not mean they are released monthly. Some beers take 4 weeks others take a year. Some months two beers will go out, other months no beers will go out. It is all in the beer’s time so to say.

 

WHEN WILL THEY RECEIVE BEER?

Subscription releases are based off when the beer is packaged, not when the beer wins. The order of beers received in a subscription is determined by when they are bottled. This is the best way to get you your beer faster!

Crowdsourced beers win monthly – this does not mean they are released monthly. Some beers take 4 weeks others take a year. Some months two beers will go out, other months no beers will go out. It is all in the beer’s time so to say. You will receive subscription crowdsourced beers as they are bottled and released.

 

WHEN WILL I BE CHARGED?

If you are gifting an individual beer you will be charged when you purchase the beer – not when the beer is bottled and released.

OR

If you are gifting a subscription to beer you will be charged for the subscription beers as the beer is bottled and released, NOT when it wins a voting round. Please be sure your credit card is kept up to date to avoid gaps in your gift subscription.

 

WHERE ELSE CAN I FIND MOBCRAFT BEER?

We are available at retail locations throughout the Midwest!

Brewery & Taproom

Located in Walker’s Point

505 S 5th St
Milwaukee, WI

414.488.2019

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