Check out these frequently asked questions. We’ve been told that the way we do business is a bit different from other breweries so we know you have questions! But if you still can’t find what you’re looking for, let us know by emailing firstname.lastname@example.org.
WHERE CAN BEER BE SHIPPED?
Here is the list of states/ territories beer can NOT be shipped to.
DO I HAVE TO SIGN FOR MY BEER?
Yes, any MobCraft beer you buy from an online liquor store will ship via FedEx or UPS with age verification. If you’re gone in the middle of the day, ship your beer to the office!
HOW DO I ORDER MY BEER?
Pre-order a beer while the voting round is up and running or after the voting round ends. The winning beer can be ordered until it’s sold out.
CAN I ORDER MULTIPLE 4 PACKS
Yes you can, at this time the only way is to cast your vote again.
HOW DO I RECEIVE THE BEER I ORDERED?
The beer can either be picked up at the taproom which we share with The House of Brews located at 4539 Helgesen Drive, Madison, WI or when voting you can choose to purchase through an online retailer that sells our beer and ships it to you.
HOW LONG DOES IT TAKE FOR ME TO GET MY BEER?
The voting period spans 3 weeks, from the first through the 21st of each month. Once the winner is named you can expect most of the beers we make to be brewed and packaged in 4 weeks. We say “most” because some beers take longer that others, our higher ABV beers take an extra week, lagers take about 6 weeks, and barrel aged beers 4- 6 months.
WHAT HAPPENS IF MY BEER DOESN’T WIN?
There are a few options if the beer you purchase doesn’t win.
1. We don’t charge your card until the vote is closed so we can refund your payment.
2. You can choose to transfer your purchase the beer that did win. (Because even though it wasn’t your first choice, it’s still going to be delicious!)
Subscriptions to MobCraft will include the next 3,6,12, or on going beers to be packaged. For example if a subscription is purchased while previous winners have not yet been packaged, the first beers received will be the next ones to be bottled. this is because we want to get you your beer faster!
Gift purchases allow you to buy a beer for someone else! The recipient of the gift must be at least 21 years old and will be asked for age verification upon pickup.
IS THIS LEGAL
Are you 21? If so, Yes! If you live in one of the states that allows shipments of beer from a retailer to your door (see first FAQ), were good to go.
DO YOU SELL IN RETAIL LOCATIONS?
Yes we do! we are all over Wisconsin! Here is a map to where you can find MobCraft: